Accounts & Software
MyHeritage Help and Troubleshooting Guides
Explore step-by-step help for common MyHeritage issues. Choose the problem that matches what you are experiencing. Product features and recovery steps can vary by version and account.
Request assistanceCommon MyHeritage issues
Login or account access
Verify the official sign-in address, reset the password through the provider and check multi-factor authentication.
Read the guide →Software installation
Confirm compatibility and download the installer from the publisher.
Read the guide →Account verification problems
Check code delivery, phone signal, email filters and the official recovery workflow.
Read the guide →App crashes or will not open
Restart the device, update the application and check available disk space.
Read the guide →Subscription and billing
Review plan and invoice details through the provider’s authenticated account portal.
Read the guide →Data backup and recovery
Check the product’s supported export or backup method before making changes.
Read the guide →